How we deliver for you
A tailored and responsible experience for all our stakeholders
How we deliver for our stakeholders is split into three segments, each of which is interrelated. Each of the three areas below is expanded upon over the page to help detail what you can expect from us at every stage of our relationship and beyond.
Our responsible business plan centres around five total commitments of protecting people, developing people, improving the environment, working with our supply chain and enhancing communities.
Bringing together digital and platform design capabilities with modern construction techniques and innovative carbon reduction tools tailored to create unique, sustainable and inspiring places for our customers.
A philosophy of Perfect Delivery that ensures exceptional experiences for our customers through a measurable and collaborative set of common principles that apply to everyone and to everything we do.
Watch the video here
Building on our five total commitments we've developed a Responsible Business Plan to define how we put these commitments in to place.
Our objectives are aligned to the UN Sustainable Development Goals and because of this, our key objectives are often the key drivers for our customers and stakeholders too. The outcomes from the plan will feed directly into positive sustainability and social value achievements in the communities we work.
Our five total commitments:
Protecting People
Developing People
Improving the environment
Working with supply chain
Enhancing communities
Bringing together digital and platform design capabilities with modern construction methods and innovative carbon reduction tools to create unique, sustainable and inspiring places for our customers. Click on the short animation and digital brochure below to find out more.
This digital brochure explains our Intelligent Solutions approach and provides a number of case studies to show this in action.
Watch our video to learn more
Hear from our customers about the customer experience
Creating sought-after experiences
Perfect Delivery is a philosophy which provides a common set of principles that apply to everyone and everything we do.
It began life 20 years ago and has been developing year on year to provide the best experience for our customers.
Today, in 2025, it defines five customer commitments, split into two sections; delivering the product, and exceptional experience.
In addition to defining a unique customer charter of objectives for your project, each customer commitment is measured during pre-construction, construction, handover and during the customer care phase, to ensure we are delivering sought-after experiences.
