Delivery in Numbers

What we have achieved together

Procured through the SCAPE Construction framework, Morgan Sindall Construction delivered all four depots on time, on budget, and with an average client satisfaction score of 9.1/10.

Roadmap
to success

Importantly, all depots handed over after just 10 months, without any disruption to the network – an important consideration at Strensham and Warndon which remained fully operational throughout. Through the use of the latest procurement and construction methods, this project can now provide a successful blueprint for future depots.

4 Projects
Delivered

£20.7m Combined
Project Value

100%
on Time

100%
on Budget

9.1/10
Client Satisfaction

Perfect
CCS/CLOCs Scores

Creating a
meaningful
legacy

Due to the remote location of the depots, the project team had to work tirelessly to deliver a social and economic boost to the local area and communities.

In total, this saw more than £8.1 million of social value created, with 72% of all project spend with businesses located within 30 miles. 96.7% of the project contract sum was spent with small to medium businesses, while £99.6k was spent with Social Enterprises. Our projects were also 100% free from accidents and environmental incidents.

£8.1m
in Social Value

100%
Fair Payment (<15d)

72%
Local Spend (<30m)

55%
Local Labour (<30m)

96.7%
SME Spend

£99.6k
with Social Enterprises

229
Apprenticeship Weeks

173
Volunteering Hours

With you every step of the way

We strive to go the extra mile for our customers and the communities we work in. As part of this, we created a bespoke customer charter for each of the four depots.

Key customer commitments outlined by our Perfect Delivery philosophy are split out between delivery and exceptional experience.

We also undertake Customer Experience Questionnaires (CEQ) at each key stage to capture how we are performing and identify areas we can improve. Below is a look at how we performed:

Our average Perfect Delivery scores (out of 10) received upon handover of the four depots: